SHIPPING & RETURNS

SHIPPING POLICY

Orders will usually be dispatched within 5 -7 working days via Royal Mail first/second class post.

 

1st Class

UK Shipping is fixed at £3.58 (Weight 0.1kg to 1kg)

UK Shipping is fixed at £5.47 (Weight 1.1kg to 2kg)

 

2nd Class

UK Shipping is fixed at £2.95 (Weight 0.1kg to 2kg)

RETURN & EXCHANGE POLICY

Returns will be accepted for 30 days from the date of purchase. Items must be returned unused and in their original packaging to be eligible for a refund. Although for perishable goods i.e homemade treats we cannot accept a refund unless the item is faulty. We reserve the right to deny a refund if we receive the item in any lesser condition that the one it was received in.

If you wish to return an item, please contact us at http://www.nalasnaturalnibbles.co.uk/contact-us/ 

All return postage costs are paid for by you (the customer) unless the item(s) are faulty. Responsibility of the risk of loss or damage in the postage of returned times lies with you (the customer).In cases of faulty or damaged item(s) please contact us at (nalas.natural.nibbles20)with photographs of the faults/damages.

Refunds:

Please allow up to 10 working days, from the day we receive your returned item(s), for your refund to be processed. A confirmation email will be sent once the return has been processed. 

Order Cancellation:

If you wish to cancel your order, please contact us as soon as possible at nalas.naturals.nibbles20@gmail.com Orders that are not cancelled before dispatch will be ineligible for cancellation and must instead follow the returns procedure.